With our hassle free 30 day return policy, outstanding customer service is our promise to you!We want you to have the correct product to accent your home the first time through. Our customer service specialists will help you with any questions your might have on finishes, textures, light output, and measurements to help you purchase the correct light the first time. This saves you time and money, and finishes your project on time, in true style. If you are looking here, in advance of a purchase please give our lighting specialists a call first at 866-344-3875 to assist you in making the best purchase to avoid returns or exchanges. Hassle Free Return PolicyWe are proud to accept returns within 30 days of receipt. You are responsible for all shipping charges back to our warehouse and the shipping charges that were part of any original "Free Shipping Offer". Buyer is responsible for insuring and proof of tracking package back to us. Products returned are to have all original packaging, including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware. The following is considered merchandise manufacturers will not accept returns on: Any Custom Made or Custom Built Fixture. Clearance Items, Custom Quotes, Special Discounts, and orders of 10 or more units. Any Item that is not in Resell condition Any Item not in its original box with original packaging materials and assembly instructions. Light Bulbs, Glass, Parts and Shades Any Item without the correct RMA number written on a separate sheet taped to the box.